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Frequently Asked Questions

Our devices primarily support JT808 and GT06 protocols. JT808 is the Chinese national standard for GPS tracking, offering advanced features like multimedia transmission, emergency alarms, and standardized data formats. GT06 is widely used globally for its simplicity and reliability. Both protocols ensure seamless data transmission and real-time tracking capabilities.

JT808 is the official Chinese national standard (GB/T 19056) designed for commercial vehicle monitoring, supporting advanced features like driver identification, multimedia data, and emergency responses. GT06 is a simpler, globally adopted protocol focused on basic location tracking with lower bandwidth requirements. JT808 is mandatory for commercial vehicles in China, while GT06 is preferred for international deployments.

Yes, our devices support multiple cellular bands (2G/3G/4G/LTE) and are certified for global use (CE, FCC, UKCA, RoHS compliant). They automatically switch between available networks and can be configured for local carrier settings in over 180 countries.

Our devices achieve 2.5-meter accuracy under optimal conditions using multi-constellation GNSS (GPS, GLONASS, BeiDou, Galileo). In challenging environments, we use LBS (Location Based Services) and WiFi positioning as backup, maintaining 50-500 meter accuracy in urban canyons and indoor areas.

All data transmission uses AES-256 encryption with SSL/TLS protocols. Our platform is ISO 27001 certified, ensuring enterprise-grade security. Device authentication uses unique IMEI-based certificates, and we support VPN connections for additional security layers.

Our trackers are optimized for low power consumption: OM10G consumes 45mA during active tracking and 8mA in sleep mode. Battery-powered models like OM122L can operate for up to 3 years with optimized reporting intervals (once per day). Vehicle-powered units support UPS backup during engine-off periods.

Yes, we provide comprehensive APIs (REST/SOAP), webhooks, and support industry standards like MQTT and TCP/IP protocols. Our platform offers white-label solutions and can export data in multiple formats (JSON, XML, CSV) for seamless integration with third-party fleet management, ERP, or telematics systems.

Our system supports 20+ alert types including geofencing violations, speeding, harsh driving, tampering, low battery, and panic button activation. Notifications can be sent via SMS, email, push notifications, or API callbacks with customizable escalation rules and notification schedules.

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